Public records archiving is not new to the government and public agencies as it provides transparency on how they do their business. However, government and public entities’ operations have been severely disrupted due to the coronavirus pandemic that is crippling countries around the world. It affected records retention policies, as employees again have to make adjustments to have efficient records request response.

As more governments are tightening travel and work restrictions, many businesses and regulated entities have implemented flexible work arrangements, such as allowing their employees to work from home. Hence, instigating critical compliance and oversight activities such as communications monitoring.

Various companies and government agencies provide their employees with communication tools and platforms to communicate with their clients and colleagues easily. Employees who utilize communication tools, such as mobile archiving solutions that will monitor phone calls, record voice calls, and capture WhatsApp chats from their devices, can efficiently comply with records archiving laws. It will also give regulators an insight into what actions and activities they have been conducting through their work-at-home setup.


Although the world is grappling with the COVID-19 pandemic, businesses and government agencies are still required to have a strategy to capture SMS messages and record voice calls of their employees who are doing remote work for supervision purposes. Companies and public offices need to use a secured messaging app, such as WhatsApp, which can also record messages and calls, to efficiently comply with public records archiving laws even during a crisis. This infographic of Telemessage discusses work from home policies and communications monitoring of businesses and public agencies amid pandemic.