Hiring a domestic helper can be a beneficial solution for busy households in Singapore. Whether it’s for childcare, elderly care, or general household assistance, a reliable domestic helper can make a significant difference in maintaining a smooth-running household. However, choosing the right maid agency is crucial to ensure a successful and harmonious working relationship.

In this article, we will discuss some common mistakes to avoid when selecting a domestic helper agency in Singapore.

1. Not Researching Thoroughly

One of the most common mistakes is not conducting thorough research on different maid agencies before making a decision. Many people make the error of choosing the first agency they come across or relying solely on recommendations from friends or family. It’s essential to research various agencies, read online reviews, and gather as much information as possible about their reputation, track record, and services offered.

2. Ignoring Accreditation and Licensing

Choosing an accredited and licensed agency is crucial. The Ministry of Manpower (MOM) in Singapore regulates the employment of domestic helpers and licenses agencies to operate legally. Ignoring the agency’s accreditation status can lead to potential issues down the line. Make sure to verify the agency’s license and ensure they adhere to MOM’s regulations.

3. Not Clarifying Fees and Charges

Some agencies might advertise low upfront fees but have hidden charges that only become apparent later. It’s essential to clarify all fees and charges associated with hiring a domestic helper, including placement fees, insurance costs, and other administrative expenses. A transparent agency will provide you with a breakdown of all expenses, helping you avoid any financial surprises.

4. Overlooking Cultural Compatibility

Cultural compatibility between you and the domestic helper is vital for a harmonious living and working arrangement. Not considering cultural factors can lead to misunderstandings and conflicts. It’s advisable to choose an agency that understands your preferences and can help match you with a domestic helper whose cultural background aligns with your family’s values and habits.

5. Neglecting Proper Documentation

Proper documentation is essential to ensure a smooth hiring process and to protect both parties’ rights. Failing to handle contracts, insurance paperwork, and work permits accurately can lead to legal complications. Choose an agency that is well-versed in the legal requirements and can guide you through the necessary documentation process.

6. Disregarding Training and Support

A reputable maid agency in Singapore doesn’t just provide placement services but also offers training and ongoing support for both employers and domestic helpers. Neglecting this aspect can result in difficulties in managing your domestic helper effectively. Look for agencies that provide training on various household tasks, communication, and conflict resolution to ensure a productive and positive working relationship.

7. Not Considering the Domestic Helper’s Background

Every domestic helper has a unique background, including skills, experiences, and preferences. Failing to consider these factors can lead to mismatched expectations and dissatisfaction on both ends. A trustworthy agency will conduct thorough interviews and assessments of the domestic helpers, ensuring a better fit for your household’s needs.


Selecting the right domestic helper agency in Singapore requires careful consideration and research. By avoiding the common mistakes mentioned above, you can significantly increase your chances of finding a reliable and compatible domestic helper who will contribute positively to your household. This way, you can build a successful and mutually beneficial relationship with your chosen domestic helper.